1. Who We Are

AutoMMI is an automotive electronics and infotainment upgrade brand. We provide vehicle-specific products such as CarPlay interface modules, Android Auto retrofit systems, wireless adapters, Android car screens, Linux car screens and digital instrument display products.

In this Policy, “AutoMMI”, “we”, “us” and “our” refer to the operator of the AutoMMI website and related customer services. This Privacy Policy applies to information collected through our website, online store, customer support channels, order-processing systems and related services.

2. Information We Collect

The information we collect depends on how you interact with our website. We only seek information that is reasonably necessary for the relevant business or support purpose.

Information You Provide Directly

We may collect information when you:

• Place an order or request a quotation.
• Create or update an online account.
• Submit a contact, compatibility or installation-support request.
• Subscribe to marketing or product communications.
• Submit a product review, comment, image or other content.
• Request order tracking, a return, refund, replacement or warranty support.

Vehicle and Compatibility Information

Because many AutoMMI products are vehicle-specific, we may ask for information such as the vehicle brand, model, production year, chassis code, factory head unit, screen configuration, connector type, reverse-camera setup or dashboard photos. This information is used to confirm compatibility and provide technical support. Please remove unnecessary personal information from photographs before sending them to us.

Comments and Uploaded Media

If you leave a comment or upload an image, we may collect the information shown in the relevant form, together with technical information such as your IP address and browser user-agent string for moderation and spam prevention. Do not upload images containing unnecessary location data or other sensitive information.

3. How We Use Your Information

We may use personal information for the following purposes:

• To process, confirm and fulfil orders.
• To arrange payment, shipping, delivery and order tracking.
• To confirm product compatibility before or after purchase.
• To provide installation guidance, technical support and after-sales service.
• To respond to questions, complaints, return requests and warranty requests.
• To manage customer accounts, downloads, addresses and order history.
• To prevent fraud, spam, abuse, unauthorised activity and security incidents.
• To maintain, troubleshoot and improve our website and services.
• To send service-related messages, such as order confirmations or delivery updates.
• To send marketing communications where permitted and where you have provided consent.
• To comply with applicable legal, accounting, tax and regulatory requirements.

We do not use personal information for purposes that are incompatible with the purpose for which it was collected, unless required or permitted by applicable law.

4. Orders, Payments and Delivery

When you place an order, we use the information you provide to verify the order, arrange fulfilment, communicate with you and deliver the products to the address specified during checkout.

Depending on the payment method selected, payment information may be collected directly by the relevant payment service provider. We receive the transaction result and limited payment-related information needed to confirm and administer your order. Payment providers may process your information under their own privacy policies and terms.

We may share necessary delivery information with shipping carriers, logistics providers and customs or delivery partners. These parties may need your name, address, telephone number, email address, order details and tracking information to complete delivery.

For order tracking, you may be asked to provide your order number and the email address used when placing the order. This information is used to locate the relevant order and display available shipping information.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential functions, remember preferences, support account features, process orders, improve performance and understand website usage.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect account access, cart functions, checkout or other website features.

6. When We Share Information

AutoMMI does not sell personal information. We may disclose limited information to trusted service providers when necessary to operate our business or provide services to you, including:

• Payment processors and financial service providers.
• Shipping carriers, logistics partners and customs providers.
• Website hosting, security, backup and technical service providers.
• Email, customer-support, form and communication platforms.
• Analytics, anti-spam and website-performance providers.
• Professional advisers, insurers, auditors or legal representatives where necessary.

Service providers are expected to use personal information only for the services they provide to us and to maintain appropriate confidentiality and security.

We may also disclose information when required by law, court order, governmental request, fraud investigation, dispute resolution or to protect the rights, property and safety of AutoMMI, our customers or other persons.

7. International Data Transfers

AutoMMI serves customers internationally. Your information may be processed or stored in countries other than the country where you live, including countries where our service providers operate.

Where required by applicable law, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards. By using our website or purchasing from us, you understand that your information may be transferred and processed internationally for the purposes described in this Policy.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, legal compliance, dispute resolution, fraud prevention and security.

• Order and transaction records may be retained for the period required for accounting, tax, warranty and legal purposes.
• Account information may be retained while your account remains active or until deletion is requested, subject to legal and operational requirements.
• Support communications may be retained for as long as necessary to resolve the matter and maintain appropriate service records.
• Comments and related moderation information may be retained while the comment remains published or as needed for spam prevention and website administration.

9. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or loss.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. You should use a strong password, avoid sharing account credentials and contact us promptly if you believe your account or personal information has been compromised.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Request restriction of certain processing activities.
• Object to certain uses of your personal information.
• Request a portable copy of information you have provided to us.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time.

To submit a privacy request, contact us using the email address in the Contact Us section. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. Service messages relating to orders, payments, delivery, security or customer support may still be sent when necessary.

11. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, social media platforms, video services, review tools or other external resources. These third parties operate under their own privacy policies and terms.

Embedded content, such as videos, images, maps or social media features, may collect information and use cookies as though you had visited the third-party website directly. We recommend reviewing the privacy policy of any external service before using it.

12. Children’s Privacy

Our website and products are intended for general consumers and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, business practices or legal obligations change. The revised version will be posted on this page with an updated effective date.

Your continued use of the website after an update becomes effective means that you acknowledge the revised Policy. If a change materially affects your rights, we will provide additional notice where required by applicable law.