To qualify for a standard return, the product must meet all of the following requirements:

• The return request is submitted within the applicable 30-day return period.
• The item has not been installed, used, modified or damaged after delivery.
• The product is returned with its original packaging, accessories, cables, manuals and included parts.
• The product is in the same condition as when it was received.
• The customer provides the order number, receipt or other valid proof of purchase.
• The return has been approved by AutoMMI before shipment.

AutoMMI products are designed for specific vehicle models, production years, chassis codes, factory screens and infotainment systems. Compatibility can vary even within the same vehicle model and year.

Before placing an order, customers should carefully compare the product page with the original vehicle screen, head unit, connector layout and factory system. If you are unsure, please contact AutoMMI and send clear photos of the original screen and dashboard.

A product selected for the wrong vehicle, screen type or factory system may be treated as a compatibility-related return. In this situation, return shipping costs are normally the customer's responsibility unless otherwise agreed in writing.

The following items are generally not eligible for a standard return, except where required by applicable consumer law or where the item is confirmed to be defective or incorrectly supplied:

• Products that have been installed, powered on, used or tested in a vehicle.
• Modules, circuit boards or electronic components that show installation marks or physical damage.
• Cables or wiring harnesses that have been cut, stripped, soldered, crimped or otherwise modified.
• Products damaged by incorrect installation, reverse polarity, water, impact, overheating, voltage problems or misuse.
• Products returned without original accessories, packaging, manuals or other included parts.
• Products with missing serial numbers, labels or identification marks.
• Sale items, clearance items or products clearly marked as final sale.
• Pre-order products marked as final sale on the applicable order or shipping terms.

If a product page contains product-specific return restrictions, those restrictions will apply together with this policy.

Please inspect your package as soon as it arrives. If the product is damaged during transit, defective, incomplete or different from the item ordered, contact AutoMMI before installation or modification.

Please follow the process below. A return is not considered approved until AutoMMI confirms it by email.

AutoMMI may refuse or delay processing for unauthorized returns, incomplete packages or returns sent to an incorrect address.

Original shipping charges are generally non-refundable. If a refund is approved, return shipping or other applicable costs may be deducted from the refund unless AutoMMI confirms otherwise in writing.

We recommend using a trackable shipping service and keeping the shipping receipt. AutoMMI cannot confirm receipt of a return until the parcel has been delivered to the approved return address.

After AutoMMI receives the returned product, the item will be inspected. We will notify you by email whether the return has been approved, partially approved or rejected.

If the return is approved, the refund will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider, bank or credit card company.

AutoMMI may issue a partial refund when a product shows obvious signs of use, is returned in an altered condition, has missing parts, is damaged for reasons unrelated to AutoMMI, or is returned outside the applicable return period.

Exchanges are generally available only for products confirmed to be defective, damaged before delivery or incorrectly supplied by AutoMMI.

If you need an exchange for the same product, please contact sales@autommi.com before returning the item. Availability, compatibility and product condition may affect the available exchange option.

If an approved refund has not appeared, please complete the following checks:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider.
3. Allow additional processing time for the refund to be posted.
4. If the refund is still missing, contact AutoMMI at sales@autommi.com.

Import duties, taxes, customs charges and other fees imposed by the destination country are normally the customer's responsibility unless otherwise stated at checkout.

If a parcel is returned because of an incorrect, incomplete or undeliverable address, AutoMMI may refund the product amount after the parcel is received, excluding shipping, handling, customs and other non-refundable charges.

A new order may be required if the customer requests the product to be shipped again. Please confirm your delivery address carefully before submitting an order.

This policy does not limit or exclude any mandatory rights or remedies that cannot lawfully be excluded under the consumer protection laws applicable to your purchase.

Where applicable law provides stronger rights than this policy, the applicable legal rights will continue to apply.