Shipping Policy
AutoMMI ships automotive multimedia upgrade products to customers worldwide. This policy explains order processing, delivery methods, estimated transit times, tracking, customs responsibilities and delivery exceptions.
1. Order Processing Time
After payment is successfully received, AutoMMI normally requires 1-2 business days to prepare and process an order. Weekends and public holidays are not included in the processing period.
Processing may take longer when a product requires compatibility confirmation, additional installation information or a manual order review. For security purposes, we may request confirmation of billing or shipping information before dispatch.
2. Shipping Methods and Estimated Delivery
| Shipping Method | Estimated Transit Time | Important Information |
|---|---|---|
| Standard Shipping | Domestic: approximately 3-15 business days International: approximately 1-4 weeks |
Standard shipping may be offered at no additional charge. Availability and delivery estimates depend on the destination and product. |
| Express Shipping | Usually approximately 3-5 business days after dispatch | Express orders may be shipped through DHL, FedEx or UPS. Any shipping fee will be shown at checkout. |
| Pre-Order Shipping | Usually approximately 4-5 weeks from the order date | Pre-order timing depends on product availability. An order containing a pre-order item may ship together when the pre-order item is ready. |
The shipping method, shipping fee and estimated delivery date displayed on the checkout page or order confirmation are the applicable details for that specific order.
3. Shipment Confirmation and Tracking
When your order has been dispatched, AutoMMI will send shipment information to the email address provided during checkout when tracking information is available.
Tracking information may require additional time to become active after the carrier receives the parcel. Please allow the carrier's tracking system time to update before contacting us about a newly created tracking number.
4. Shipping Address and Order Changes
Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street number, apartment, building, suite, postal code and telephone number where required.
- Please review your billing and shipping information before placing an order.
- Address or order changes may not be possible after the order has been processed.
- AutoMMI is not responsible for delays, loss or additional charges caused by incorrect or incomplete address information.
- If you need to request a change, contact us as soon as possible before dispatch.
5. Customs Duties, Taxes and Import Charges
International orders may be subject to import duties, VAT, GST, brokerage fees or other charges imposed by the destination country's customs authority. These charges are determined by local regulations and are not controlled by AutoMMI.
Unless the checkout page specifically states that duties and taxes are included, the recipient is responsible for any applicable customs charges. Customs clearance may also require additional documents or information from the recipient.
6. Customs Delays and Delivery Exceptions
Estimated delivery times do not include customs holds or inspections. Delivery may also be delayed by severe weather, transportation disruption, carrier capacity, public holidays, strikes or other events beyond AutoMMI's control.
If tracking shows that a parcel is held by customs, please follow the instructions provided by the carrier or local customs authority. AutoMMI will provide reasonable assistance with shipment information, but cannot control customs decisions or clearance times.
7. Undeliverable, Refused or Returned Packages
A parcel may be returned to AutoMMI when the address is incorrect, incomplete or unavailable, when the recipient refuses delivery, or when the carrier cannot safely complete delivery.
When a parcel is returned to us, we will review the order and contact the customer where appropriate. Any refund may exclude original shipping, handling, customs charges or other non-refundable costs. Orders returned because of incorrect customer-provided information may not be automatically reshipped. A new order may be required.
8. Damaged or Missing Parcels
Please inspect the outer packaging when the parcel arrives. If the package appears damaged, take photographs before opening it and keep all packaging materials and shipping labels.
If an item is damaged, missing or appears to be delivered incorrectly, contact AutoMMI promptly with your order number, delivery information and clear photographs or video. We will work with the carrier and review the matter according to the applicable order and return terms.
9. Pre-Orders and Final Sale Items
Products marked as pre-order are reserved before normal stock becomes available. Pre-order dispatch may take approximately 4-5 weeks or longer if production or supply conditions change.
Pre-order items may be final sale. Please confirm compatibility and expected delivery timing before placing a pre-order.
10. Shipping and Returns
Shipping rules do not replace the AutoMMI Refund and Returns Policy. The return policy generally provides a 30-day return period, subject to product condition, exclusions and inspection requirements.
For complete eligibility requirements, please review the AutoMMI Refund and Returns Policy before sending any product back.
Need Help With Your Shipment?
Please contact AutoMMI with your order number, delivery country and a clear description of the issue. Providing complete information helps us investigate your shipment more efficiently.
Email: sales@autommi.com
You may also use the AutoMMI Contact Us page.
AutoMMI may update this Shipping Policy when shipping methods, carrier arrangements or applicable operational requirements change. The policy version published on this page applies to orders placed after its effective date.